Question 1

What areas do you serve?

Accepted Answer

Boston Pergolas serves Greater Boston and surrounding New England areas, including Cape Cod, Rhode Island, Southern New Hampshire, and parts of Western Massachusetts.

Question 2

Will my pergola withstand New England weather?

Accepted Answer

Yes. StruXure pergolas are built to handle harsh weather conditions, including snow, wind, rain, and sun. The motorized louvers automatically close when rain is detected, creating a water-tight seal, and snow-load calculations are included in every design. Boston Pergolas ensures your system is tailored for four-season durability.

Question 3

What does it mean that you’re an authorized StruXure dealer?

Accepted Answer

As an authorized StruXure dealer, Boston Pergolas installs the nation’s leading motorized pergola systems. We exclusively design and build using StruXure products, which means:

Industry-best warranties
Patented pivoting and slide roof technology
Full integration with smart home systems
Exceptional quality and durability

You get the innovation of StruXure combined with the local expertise and customer service of Boston Pergolas.

Question 4

Do you build pergolas for commercial spaces too?

Accepted Answer

Yes. We design and build commercial pergola systems for restaurants, hotels, rooftop patios, retail storefronts, and more. Whether you want to create an upscale dining patio or a covered lounge for your business, we offer fully customized solutions with all the same heating, lighting, and screen options.

Question 5

How does the design and installation process work with Boston Pergolas?

Accepted Answer

We offer a turnkey design and build experience:

Consultation & Site Visit
3D Design Renderings
Permit Assistance (if required)
Custom Fabrication & Engineering
Expert Installation by our certified team

We handle the process from start to finish with white-glove service.

Question 6

Do you handle permitting for pergola installations?

Accepted Answer

Yes, Boston Pergolas takes care of the entire permitting process for you. As part of our turnkey design and installation service, we work directly with your local building department to obtain all required building permits and ensure your StruXure pergola meets local zoning and code regulations.

Our team is experienced in navigating permitting across Boston, Greater Massachusetts, and New England, so you don’t have to worry about paperwork, delays, or compliance issues. We make the process seamless so you can focus on enjoying your new outdoor space.

Question 7

What customization options do you offer for your pergolas?

Accepted Answer

Boston Pergolas specializes in fully customizable StruXure pergolas, tailored to your lifestyle and outdoor space. Popular options include:

Motorized louvered roofs for adjustable sun and shade
Integrated Infratech outdoor heaters for year-round comfort
Big Ass Fans ceiling fan integration for optimal airflow
Custom lighting packages for ambiance and functionality
Built-in Sonance sound systems for premium outdoor audio
Motorized and manual screens for shade, privacy, and insect protection
Glass wall systems for wind shielding and four-season use

Our pergolas are designed to be functional, stylish, and resilient in all four seasons.

Question 8

Can I control my pergola with my phone or smart devices?

Accepted Answer

Yes! Our pergolas come with the StruXure Somfy motor system, allowing control via:

Remote
Wall switch
Smartphone app
Voice (Alexa, Google Home integration)

Set schedules, control zones, and adjust settings with ease.

Question 9

Is regular maintenance required for StruXure pergolas?

Accepted Answer

Yes, regular maintenance is essential for keeping your motorized StruXure pergola in top condition. Our premium Care+ maintenance service includes deep cleaning, diagnostic testing, and mechanical inspection to ensure your pergola remains beautiful and functional year-round.

Question 10

How can I schedule a Care+ Service for my pergola?

Accepted Answer

Scheduling a Care+ Service is simple! Just call 617-PER-GOLA or visit BostonPergolas.com. We'll confirm your service date and ensure your pergola is professionally maintained by our expert team.

Question 11

What’s included in your pergola deep cleaning and detail service?

Accepted Answer

Our Deep Cleaning & Detail Service goes far beyond a basic rinse. It includes:

Clearing debris from the louvered roof system
Blowing out and wiping down the gutter floors
Cleaning PVC drains and mesh guards
Washing with Simple Green to remove organic debris
Rinsing thoroughly
Hand-wiping all louvers and surfaces with microfiber cloths
Drying with air for a spotless finish
Wiping frames and posts with detailing spray

This meticulous process restores your pergola’s appearance and ensures proper drainage and function.

Question 12

Do you inspect the pergola’s motor and sensors during service?

Accepted Answer

Absolutely. Every Care+ Service includes a Diagnostic Evaluation (valued at $850) of the core electronic components:

Somfy operating system boards
Somfy tilt motor / X-Drive motor
Rain sensor
Wind sensor

If any components are faulty and under warranty, we offer an Instant Swap — replacing the parts on-site during your cleaning, with no labor charge.

Question 13

How often should I schedule maintenance for my pergola?

Accepted Answer

We recommend scheduling annual maintenance to ensure your pergola performs optimally year after year. Regular service extends the life of your investment, prevents costly repairs, and keeps your outdoor space looking pristine.

Question 14

Can the pergola attach to my home or must it be freestanding?

Accepted Answer

Our pergolas can be either freestanding or attached to your home, depending on your preference and the layout of your space.

Question 15

Can the pergola adjust automatically based on weather?

Accepted Answer

Yes. With integrated rain and wind sensors, the pergola louvers close automatically when rain is detected and can adjust based on wind conditions to protect your structure.

Question 16

What kind of warranty do you offer?

Accepted Answer

As an authorized StruXure dealer, our pergolas include manufacturer warranties on structural components, motors, and electronics — plus service support from our local team.

Question 17

Can I add retractable screens later on?

Accepted Answer

Yes. All of our pergola systems are modular — you can add motorized screens, heaters, or audio systems at a later time if not installed upfront.

Frequently asked questions

What areas do you serve?

Will my pergola withstand New England weather?

What does it mean that you’re an authorized StruXure dealer?

Do you build pergolas for commercial spaces too?

How does the design and installation process work with Boston Pergolas?

Do you handle permitting for pergola installations?

What customization options do you offer for your pergolas?

Can I control my pergola with my phone or smart devices?

Is regular maintenance required for StruXure pergolas?

How can I schedule a Care+ Service for my pergola?

What’s included in your pergola deep cleaning and detail service?

Do you inspect the pergola’s motor and sensors during service?

How often should I schedule maintenance for my pergola?

Can the pergola attach to my home or must it be freestanding?

Can the pergola adjust automatically based on weather?

What kind of warranty do you offer?

Can I add retractable screens later on?

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